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When presented with the initial ESET options, click on "Computer Scan". Go to the saved file, and double click it to get it started. Save the file to your system, such as the Downloads folder, or else to the Desktop.
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It will start a download of " esetonlinescanner_enu.exe" I would suggest a free scan with the ESET Online Scanner Make sure your machine is not over-heating.Īnother possible cause for going black, is, if the power saving setting is too short. Hardware over-heating may cause the machine to power off. Results Summary:įound HackTool:Win64/AutoKMS and Removed! There were 2 threats detected and removed. It should be at C:\Windows\debug\msert.log Take a minute to locate & then send the log that it made, named msert.log The download links & the how-to-run-the tool are at this link at Microsoft
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The Microsoft Safety Scanner is a free stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. You can check this system using another free tool at Microsoft. This last custom scan with Malwarebytes for Windows found no malware and no P U P ( potential unwanted program). Then power on and let system load normally. If you get a repeat of the black screen, disconnect any hardware devices like printers, fax machines and any CD or DVD or USB-thumb-flash-drive.Īnd power off the pc. It may have been Windows not being able to load up with your normal login-account. Please keep in mind that that last startup could have been a one off. By the way, do you have a first name you prefer to go by ? Again, please be sure to ONLY attach report files with your reply (s) as we go along.
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Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, "Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer
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Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.
Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.5.3.749.exe to run the report You may want to close your other open windows so that there is a clear field of view. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.ĭo have patience while the report tool runs. Would appreciate getting some key details from this machine in order to help you forward. Trojan.Vonteera, ( D : ) \ SSD DISK COPIED \ PROGRAM FILES (X86) \ WINSTA \ BIN \ WINSTA.EXE, Removal Failed, 1081, 281591, 8, ame,Īfter the current scan does finish, I would like you to run a fresh readout diagnostic report. The one executable file that was not removed before ( on the old scan ) was Then I can review that.Īnd later, we can run some different scans. Please only just attach all report files, etc that I ask for as we go along.įirst, you should let the current scan finish and then attach a copy of that scan report. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please do not do any changes on your own without first checking with me. Please follow my directions as we go along.
I will be helping and guiding you, going forward on this case. As you may notice I canceled that scan because I had to leave in a while and I wanted to get rid of what I had found so I might even find something new in this scan.
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I am currently performing a full scan again in order to see if it's still on my computer but even if it says my computer is clean, am I safe? I have the log for the scan with the trojan for you to see. I checked and the trojan was WINSTA.EXE located in D:\SSD DISKEN KOPIERAD\PROGRAM FILES (X86)\WINSTA\BIN\WINSTA.EXE and in this case SSD DISKEN KOPIERAD means SSD drive copied in swedish. But me being me I went directly to delete the entire folder and afterwards I noticed in the report that it said removal failed for trojan.vonteera and I realise that this is probably not good. I noticed that all of these was in a folder that I no longer needed (it was a backup folder of my SSD drive from my previous computer) so I just quarantined and removed them and restarted the system. I found 4 malware: Adware.FusionCore, 2 Generic.Malware/Suspicous and a Trojan.Vonteera. So I was doing a full scan on the computer since I was paranoid that I had gotten infected when I accidentally entered a site and my desktop icons changed to blank papers for a split second.
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